Privacy Policy

Shetland FM Limited (SFM) is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you from our website, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

By visiting or using the Website you consent to the collection and use by Shetland Facilities Management of information about you in accordance with the Data Protection Act 1998 and this Privacy Statement.

When registering with the site, completing a Contact Information Form or contacting us by e-mail, we obtain personal information (eg user's name, e-mail address, postal address, telephone numbers, etc.) from you. This information will be held on our database and will be kept secure. The information will not be not be made available for sale, and shall not be shared with third parties except where:-

  • you have consented; or
  • there is a legal requirement to do so

The personal information is used for notifying customers and partners of future updates to our products or services.

The web server also automatically collects standard information such as a user's IP address, browser type, operating system, access times, etc. Like many websites we use cookies, these are small electronic files which are placed on a user's hard drive to identify a user. You can check your 'Cookie' file and delete those you do not want. You can also Disable Cookies in your web browser, so your computer will not receive them. The information received is used to monitor the volume, type and pattern of traffic using the Website. They are also used to track the contents of your shopping cart if you choose to purchase documents. Any such information held by Shetland Facilities Management will not be disclosed to a third party.

This Website contains hypertext links. Shetland Facilities Management are not responsible for the privacy policies operated by the owners of those sites and does not accept responsibility for any information obtained by third parties as a result of use by you of such hypertext links.

1 The information we collect and how we use it

1.1 In some areas of our website, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. When you do so, we ask you to give us your name, email address, and other personal information that will be needed to supply the goods, services or information to you.

1.2 We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • To notify you about changes to our service.

1.3 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

2 Our use of cookies and other information gathering technologies

2.1 We do use cookies (defined below) on the site to enhance your visit. If you do not wish to accept cookies your web - browser should be configured to notify you and/or reject cookies.

2.2 Definition of Cookies: Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name the next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, email address and interests.

3 How we protect your information

3.1 The internet is not a secure medium, however we take your security seriously. We have in place a full range of technical and security procedures, including the latest firewall technology and browser certification encryption, in order that we protect your interests in relation to privacy and your personal information.

3.2 We also keep your information confidential. The internal procedures of Shetland FM cover the storage, access and disclosure of your information.

4 Updating your details

4.1 If any of the information that you have provided to SFM changes, for example if you change your name, email or postal address, please let us know the correct details by sending an email to , or by using the "Contact Us" link on the website or by sending a letter to Sellaness Camp Graven, Shetland ZE2 9QR.

4.2 If you prefer not to receive any email newsletters or brochures from us, you can opt out at any time by sending an email to , by using the "Contact Us" button on the website or by sending a letter to Sellaness Camp Graven, Shetland ZE2 9QR.

5 Your consent

5.1 By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

5.2 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the EU that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

6 How to contact Shetland FM Limited

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to or call 01479 872931.

Sellaness Camp Graven, Shetland ZE2 9QR

Shetland Facilities Management reserves the right periodically to update or modify this Privacy Statement. Any changes to this Privacy Statement will be posted on this site so users are always aware of the information collected, the reasons for such collection and the purposes, if any, to which Shetland Facilities Management may put such information. Shetland Facilities Management encourages users who may have specific concerns about the gathering or use of any such information to view this Privacy Statement regularly.